Archie Johnstone Plumbing Heating — Plumber in Nanaimo

Reviews of Archie Johnstone Plumbing Heating

• William

  Added 2016.04.17

  There's a reason Archie's has been voted "Best in the City" every year since 2006! I have used them both for residential and construction, and they always go above and beyond my expectations. Love that they are a local family owned company too!
• Jesse

  Added 2015.12.24

  Jamie 2.0 was awesome! Very respectful of our home & showed & explained everything very well, we have used AJ for many years and would recommend them to anyone, TOP NOTCH!!
• Emily

  Added 2015.02.18

  Customer service at AJP is obsolete.
• Sophia

  Added 2014.10.19

  My first impulse is to trust the professionals at local businesses. By the time I had finished doing business with Archie Johnston Plumbing, I felt scammed. I called for an estimate because an outdoor drain was backing up and I knew it needed excavation and a pump. I was charged 2 hours labour for this. Why? Because AJP called it a ‘service call’ instead of an estimate. When I complained, I was told that the original invoice ‘stands’. Later, they relented and shaved an hour off. I have never heard of a business charging for an estimate, especially if you hire them to do the work. I was also subjected to a hard sell to get my perimeter drain assessed. Because it wasn’t connected to the problem at hand, I said ‘no’ twice but, after much discussion, they convinced me that it was necessary. I have an old house so I knew a sluggish, plugged up perimeter drain is normal. Guess what? Three hundred dollars later, the assessment told me that I have a sluggish, plugged up perimeter drain with no other specific information. I was beginning to feel like I had just contributed to the Christmas party fund. They installed a pump to solve my problem. I believe that the pump was bigger than was needed, but it is doing the job. Unfortunately, the hole was left uncovered and it is right in front of my door! I was told that someone was making me a metal grate (for more money!) but I never heard from anyone again. I feel like the victim of a money grab and I’m so unhappy with the whole mess. Beware!
• Landon

  Added 2014.04.26

  We had our heating and plumbing done by this company. Was the person working on our house drunk? It was extremely sloppy. Nothing was cleaned. They left 3 pipes sticking out of the wall. Everything was left practically unfinished. Sections of our drywall were ripped out completely and not at least aside to be put back on. Oh also, the floors were not protected or if they were, not very well as dusty shoe prints and globs of spackle were left everywhere. I would not recommend this company at all.
• Bryan

  Added 2013.11.16

  Way to go Archie's!
• Abigail

  Added 2013.06.30

  Best plumbing company I have ever dealt with! I called with a leak in my bathroom, got a plumber the same day with excellent customer service! I would recommend and definitely will be using them in the future.